We want you to be happy.
Contact us first at poolballracks.com@gmail.com. Let us know if you have an issue with our racks. We’ll make it right. Promise.
Overview.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, send us an email at poolballracks.com@gmail.com.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition or is damaged for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at poolballracks.com@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges.
We only replace items if they are defective or damaged. Send us an email first at poolballracks.com@gmail.com.
Shipping returns.
To return your product, you should mail your product to: 10126 Lingo Lane / Dallas, Texas, 75228-3370.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping to you will be deducted from your refund.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at poolballracks.com@gmail.com for questions related to refunds and returns.